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Terms & Conditions

1. Services

 

  • Other than in respect of pre-recorded videos and presentations, our Services are available only by prior appointment on Mondays to Fridays (public holidays in England excluded) unless otherwise agreed in writing.

  • All Services are delivered online. It is your responsibility to ensure that you have an adequate computer, internet connection, camera, speaker, and microphone.

  • You acknowledge that the Services are primarily being provided by a single individual who may become ill, need vacations or have other pressing calls on her which may at times limit her ability to provide the Services. For these reasons and, otherwise, we retain the right at our sole discretion to deny or suspend access to any or all of the Services to anyone, at any time and for any reason, without liability or the requirement to provide reasons save for refunding fees paid to us for Services not delivered.

  • Services will be delivered via a secure video link (using Zoom or similar which is password protected). You must ensure that your video/camera set up is adequate to enable clear vision and audio of the instructor, and (in the case of a live class) that the instructor can see you clearly.

  • Pre-recorded videos are also available which can be watched and completed at any time. If purchasing that Service, then you agree to ensure that you have adequate screen set up and clear audio so that you can see and hear instructions at all times.

  • Accessing the Services via mobile phone or tablet is not recommended and you do so entirely at your own risk.

  • Pre-recorded Services can be accessed at a time of your choosing (subject to availability).

 

2. Your Right to Cancel

  • You are provided with a free trial to assess whether or not the Service is appropriate for you. After that point, you are required to pay the subscription fee. You may cancel your subscription at any time using your log in details.

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3. Use of the Services by you and reliance on them

  • We are not medical practitioners and so provide no medical care or advice. Your doctor should be the only medical advisor whose advice you follow.

  • Whilst Pilates based exercise is generally appropriate for most people, there always exists a possibility of injury when exercising arising from an underlying medical condition. These include (without limitation) abnormal blood pressure, fainting, heart rhythm changes, heart attack, stroke, and muscular skeletal injury, including hernia. Whilst we shall attempt to reduce the risks associated with exercise (through pre-assessment for live classes, observation during online video classes and the provision of clear and precise instructions) YOU ACKNOWLEDGE THAT: i. the said risk cannot be removed; ii. we are not responsible for diagnosing and responding to such underlying conditions; iii. Services delivered online do not allow the instructor to observe your participation as thoroughly as a face-to-face class; iv. a negative response to exercise because of an underlying medical condition is not our responsibility and we cannot guarantee that no such response will occur.

  • The above said medical risk is also present when you choose to use pre-recorded videos however, the risk is inevitably greater because you will be exercising without supervision from an instructor. Whilst we attempt to reduce such risk through appropriate teaching, safe progression of exercises and clear instructions for execution of exercises and safety/appropriateness of each exercise, you acknowledge that there is a heightened risk because you exercising without instructor supervision and you agree to take responsibility for any such risks incurred.

  • You agree that you participate in any class or video or use any other Service at your own risk and that that risk remains with you notwithstanding your following any advice or recommendations from us or taking advice about topics related to exercise rehabilitation, movement, Pilates, exercise training or any other related topic.

  • You keep us informed at all times of your relevant (or potentially relevant) medical history and update us as to any new developments, treatments and physical and mental issues which may impact on your use of any of the Services or the level of risk to you when accessing Services.

 

​4.Technical Difficulties

  • We cannot always foresee or anticipate IT, internet, technical or other Service delivery difficulties which may result in failure to provide the Services or provide them to a satisfactory level. We do not assume any responsibility for the timeliness, accuracy, usability, non-delivery or failure to supply Services as the result of such difficulties. In the event that they occur through no fault of yours (force majeure situations excluded) then our sole liability to you shall be to reschedule or if at our sole discretion that is inappropriate then refund any fees paid by you.

  • It is your responsibility to ensure that your own equipment, internet connection and other essential facilities are able to receive the Services properly. We do not offer IT support or consultancy services and you should not rely on any commentary we make in such respect.

  • We make no guarantee that any particular Service will always be accessible.

  • While we make efforts to keep our data secure, we make no guarantee that our databases or Services will not be hacked, shut-down, or damaged by malicious third parties. While we strive to keep our Services running, we cannot guarantee that our Service or any of them will not go down or become inaccessible. If it does/they do then your sole remedy shall be the rescheduling of the Services.

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